Prime Path Performance Contact Information

Prime Path Performance contact information is provided here to help you quickly connect with our Australian support team. Whether you have questions about an order, shipping, returns, product recommendations, or general enquiries, we’re here to help.

We understand that choosing recovery, mobility, fitness, wellness, and support products can sometimes come with questions. Our team can assist with order updates, product information, shipping enquiries, and general store support.

If your enquiry relates to an existing order, please include your order number so we can assist you more efficiently. You can also visit our Shipping Information, Returns & Refunds Policy, and FAQ pages for additional help and common answers.

We aim to respond to all enquiries within 1–2 business days.

Frequently asked questions

Please read our FAQ before sending us a message.

Products received faulty, damaged, or not as described may be eligible for a return, refund, or replacement in accordance with Australian Consumer Law.

  • Change of mind: Change-of-mind returns are not accepted unless clearly stated on the individual product page.
  • Return condition: Where change-of-mind returns are permitted, products must be unopened and in brand new condition.
  • Refund amount: Refunds may be processed as the item value minus any applicable restocking fee, where stated on the product page.
  • Customer delivery errors: If a delivery failure is caused by customer error, a return charge equal to the actual re-delivery cost may apply.
  • Health and safety: Personal-use items, including supplements and consumables, cannot be returned for health and safety reasons.
  • For full details, visit our Returns & Refunds Policy.
  • Domestic orders (Australia): Most items ship from Australian warehouses and typically arrive within 3–10 business days after dispatch.
  • International fulfilment: Some products ship directly from overseas suppliers and may take 10–20 business days after dispatch.
  • Dispatch time: Orders are usually dispatched 1–2 business days after payment is confirmed.

We currently ship within Australia only. Shipping availability and delivery options are calculated automatically at checkout based on your location and the products in your order.

  • SSL Encryption: Every transaction is protected by industry-standard SSL encryption, ensuring your personal and payment details are transmitted securely.

  • Secure Payment Gateways: We use trusted platforms like Stripe and PayPal, which are PCI-compliant and offer fraud protection.

  • No Data Sharing: Your information is never sold or shared with third parties. We only use it to process your order and provide support.

  • Privacy-Compliant: Our store complies with Australian privacy laws, including the Privacy Act 1988 and APPs (Australian Privacy Principles).

  • Dashboard-Controlled Access: All customer data is stored securely and access is restricted to authorized personnel only.

We accept the following secure payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • Digital Wallets: Apple Pay, Google Pay (where supported)

  • PayPal: Fast and secure checkout with buyer protection

  • Afterpay Shop now, pay later in four interest-free installments

All transactions are processed through PCI-compliant gateways with SSL encryption to keep your data safe.

 

 

Our support hours are Monday to Saturday, 9am–5pm. During these times, we aim to respond to all inquiries within 24 hours. If you contact us outside these hours, we’ll get back to you as soon as we’re back online.

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