Frequently Asked Questions

Prime Path Performance is an Australian-owned online store focused on recovery, mobility, fitness, and wellness products for active everyday lifestyles. Our goal is to help Australians move better, recover smarter, and stay active with practical products designed for comfort, performance, and long-term wellbeing.

Prime Path Performance is based in Melbourne, Australia, and operates as an online-only business.

Our products are shipped from a combination of Australian and international suppliers. This allows us to offer a wider range of specialised fitness, recovery, and wellness products.

No. We currently operate exclusively online, which helps us keep prices competitive and offer delivery Australia-wide.

Products listed as available on our website are available to order. Stock availability may vary depending on the supplier.

Orders are processed once payment has cleared. Please allow 1–5 business days for payment clearance.
Once confirmed, orders are typically dispatched within 1–2 business days.

Delivery times depend on where your product is shipped from:

Australian suppliers: approximately 3–10 business days after dispatch

International suppliers: approximately 10–20 business days after dispatch

If your order includes multiple items, they may be shipped separately and arrive at different times.

Yes. Once your order has been dispatched, you will receive an email with tracking details. Tracking updates may take up to 48 hours to appear, and international shipments may take longer.

Delivery timeframes are estimates only. Delays can occur due to courier issues, customs processing, or peak periods. If your order is delayed, please contact us and we’ll assist as quickly as possible.

At this stage, Prime Path Performance is not registered for GST.
All prices listed on our website are in Australian dollars (AUD) and do not include GST.

If our GST registration status changes in the future, pricing and tax information will be updated accordingly.

We offer free shipping to eligible Australian metro and regional areas.

Shipping costs and availability are calculated automatically at checkout based on your location and the products in your order. Some remote areas, external territories, and unsupported shipping zones may be unavailable at checkout.

If you would like to confirm shipping availability before placing an order, please feel free to contact us.

We accept the following secure payment options at checkout:

• Credit & debit cards
• PayPal
• Apple Pay
• Google Pay (G Pay)
• Afterpay

All payment methods are processed securely.

Each product page includes clear descriptions to help guide your choice. If you’re unsure what’s right for you, our support team is happy to help.

From time to time, we offer bundles or promotions. These will be clearly displayed on our website.

Products fulfilled through Dropshipzone generally include a 12-month warranty for eligible faulty or damaged products, unless the product listing states a different warranty period. Accessories, bonus gifts, normal wear and tear, improper assembly or modification, abnormal use or abuse, inadequate maintenance or care, and external packaging damage may be excluded, subject to the Australian Consumer Law. Warranty details are available on individual product pages.

We carefully select products from trusted Australian and international suppliers, focusing on quality, functionality, comfort, and long-term everyday use. Our range is centred around recovery, mobility, fitness, wellness, and support products designed to suit active lifestyles.

Where applicable, products may include manufacturer warranties, certifications, or compliance with relevant standards. We also review supplier performance and customer feedback to help maintain the quality and reliability of our product range.

If a product arrives faulty or does not meet expected standards, we work to resolve the issue in line with Australian Consumer Law.