Order Processing

• Orders are processed once payment has cleared. Please allow 1–5 business days for payment clearance before dispatch.
• Once payment has cleared, our team and suppliers prepare your order. Dispatch usually occurs within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.

Returns, Refunds, and Replacements

• Products received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL).
• We are committed to ensuring all products meet the standards of quality and reliability expected by our customers.
• Change-of-mind returns may be considered within 14 days of delivery for eligible products. Some products may be excluded from change-of-mind returns due to health, safety, supplier, or product-specific restrictions.

Change of Mind (COM) Policy

• Where permitted, change-of-mind returns will be clearly indicated on the product page.
• Products must be unopened, unused, and in their original packaging.
• Certain products, including health, safety, consumable, opened, bulk-purchase, and other supplier-restricted items, are not eligible for change-of-mind returns.
• Approved change-of-mind returns may be subject to a restocking fee of up to 10% and any applicable return shipping costs, depending on supplier requirements.
• Items returned due to incorrect delivery information, unclaimed deliveries, or customer error may be treated as change-of-mind returns.
• Some suppliers and products may have different return conditions. Where applicable, these conditions will be disclosed on the product page.

How to Initiate a Return

• Contact us via the Contact Page within 14 days of receiving your order.
• Provide your order number, product details, and the reason for the return.
• We may request photos or videos to assist with assessing faulty, damaged, or incomplete items.
• We will provide return instructions and, where applicable, a return shipping label.

Refunds & Processing

• Refunds are issued once returned items have been received and inspected and the return has been approved.
• Approved refunds are processed to the original payment method within 5–10 business days.
• For approved change-of-mind returns, any applicable restocking fees and return shipping costs may be deducted from the refund amount.
• Shipping costs are non-refundable unless the return is due to our error (such as a faulty, damaged, or incorrect item).

Warranty

• Products fulfilled through Dropshipzone generally include a 12-month warranty for eligible faulty or damaged products, unless the product listing states a different warranty period.
• Warranty covers products that arrive faulty, damaged, or fail during normal intended use.
• Warranty does not cover misuse, accidental damage, normal wear and tear, or cosmetic packaging damage.
• Customers may be asked to provide photos or videos to assist with warranty assessment.